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Keystone 4x4 

Returns & Warranties

To get the ball rolling on your return, please email us at: [email protected] . Please add your order number in the Subject line. Just let us know why you want to return this item.

30-Day Returns:

If your product is brand new, you can return it within 15 days of delivery; orders that are 16+ days past the delivery date cannot be returned.

  • Parts must be returned in their original packaging and in new condition. Do not use the manufacturer’s packaging as a shipping container.

  • Products that have been installed MAY NOT be returned. Before installation, please ensure that your part(s) is correct and will work with your application. You are responsible for confirming fitment of a part on your year, make, model, engine type, size, color, etc. before submitting your order.

  • Products with custom paint or finishes cannot be returned. Products that are pre-painted from the manufacturer can be returned under our terms and timelines. Custom wheels cannot be returned.

  • Keep your OEM parts! Keystone 4x4 will not cover installation costs, prep costs, painting costs, or any other costs associated with the final installation of a product. Keystone 4x4 will not compensate you for loss of use or time, inconvenience, vehicle rental, travel, lodging, packaging or any other consequential or incidental damages in the event of a return.

  • Refunds will not exceed the price of replacement parts. Keystone 4x4’s monetary responsibility will not exceed the value of a replacement item. 

  • Mounted wheel/ tires cannot be returned.

  • Tuners with custom tunes cannot be returned/ refunded once the tuning file is sent.

  • Kit Returns: if you wish to return a kit or package, you will need to return the entire kit. Partial kit returns will not be accepted.

Return Shipping Costs:

  • If you simply do not want or do not need a product that you’ve ordered, you will be responsible for return shipping.

  • Keystone 4x4 will handle return shipping charges for items that have been mis-shipped, damaged in shipping,or if you’ve been shipped the incorrect part on our end.

Restocking Policy and Fee:

Returns significantly increase the cost of doing business. When customers return items, we are incurring additional costs as a business. Most businesses help recover these additional costs with a restocking fee. These added costs include man-power to process RMAs before, during, and after the return, warehouse personnel receiving and inspecting the return for defects or damage, and the time and supplies involved in re-boxing.

We also assume a higher risk of taking back a product without any guarantee of future sales as the product might not be able to be sold as new once it has been returned. If you wish to return an item that is not the result of an error or defect, a 10% restocking fee will be deducted from your refund. Restocking fees do not include shipping costs to return the item back to us.

Refund Timeline Expectations:

If you are due a refund, especially if the item you’ve returned requires inspection, photographs, or testing; expect delays during busy times of the year. 

  • Our RMA process takes time which can include basic RMA processing, sending photos to manufacturers, manufacturer inspections, carrier investigations, etc. So please keep in mind that it may take two weeks or more to get to the point where a refund can be issued. 

  • Once refunds are issued, your credit card company and/or bank may take up to 7-10 business days to post the credit to your account.

DAMAGED OR MISSING PARTS

To process your request, save time by emailing [email protected]. Please include photos that represent your claim.


  • Damaged or Missing part? Manufacturers require a photo of the kit parts you did receive, as well as a part number breakdown of missing parts or components.

  • Missing hardware: Missing hardware claims should be directed to the manufacturer of the part. In most cases, you will find the manufacturer’s phone number on the installation instructions.

  • Keep your OEM parts! Keystone 4x4 will not cover installation costs, prep costs, painting costs, or any other costs associated with the final installation of a products. Keystone 4x4 will not compensate you for loss of use or time, inconvenience, vehicle rental, travel, lodging, packaging or any other consequential or incidental damages in the event of a return.

  • Refunds will not exceed the price of replacement parts. Keystone 4x4’s monetary responsibility will not exceed the value of a replacement item.

Damaged Freight Shipment: It is extremely important to completely inspect your package and items for damage before signing the Bill of Lading while the delivery personnel are still there. You are solely responsible for thoroughly inspecting your items before signing any documentation. Carefully note any damage to your items or anything unusual on the Bill of Lading. Keep a copy of your papers and contact Keystone 4x4 immediately if there is any damage or irregularities. Damage caused by transportation qualifies you for a refund and/or replacement only if any and all damage is properly documented on the Bill of Lading. Please keep all the item’s original packaging for up to 15 days in case your product needs to be returned.

Photos for Documentation:

If you are returning products because of damage, an inherent defect, or because you received the wrong product; you may be required to provide photographs.

LOST OR STOLEN PACKAGES

Missing packages must be reported to Keystone 4x4 within 24 hours following notice of delivery. We do not file missing package claims for packages left outside your door for more than 24 hours.

  • FedEx, UPS and USPS all offer options for holding a package for pick up.

  • Keystone 4x4 will wait 3 days after you contact us to file a missing package claim.

WARRANTIES

Manufacturers often have limited warranties on parts, and each manufacturer typically requires inspection of the defective part before repair or replacement.

  • If you do return a part for a manufacturer’s warranty process, and that part is required to keep your vehicle operational, you will be responsible for the temporary replacement of that part. We strongly recommend that you keep your factory parts.

  • If you are outside of your 15 day return policy, but still under the manufacturer’s warranty period, please contact the manufacturer directly. At that point, the product’s manufacturer will solely be responsible for the warranty status and warranty approval of that product. 

  • Some manufacturers require parts to be sent back for repair or service and will not send out replacements ahead of time.

  • Normal wear and weathering may not be covered under a manufacturer’s warranty. Please check the specifics of your product’s warranty ahead of time. Warranty is to the original purchaser and cannot be transferred.

CHANGES & CANCELLATION

Order changes and cancellations need to be made in a timely manner, and shipping addresses verified by the customer before ordering parts.

  • Keystone 4x4 is not responsible for an item that has been sent to an incorrect address due to customer error. It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery and exchange of products.

  • We will try to get the item redirected to the correct address, however the resulting redirect fees will be the responsibility of the customer.

  • Orders that have already shipped cannot be canceled, you will need to request to have the item returned by email [email protected]

  • Customers who refuse packages, rather than requesting a return, will be responsible for all shipping charges and fees associated with the return, to include: redirect fees, return shipping costs, restocking fees, and possibly repackaging costs. Refused packages that are lost in transit will not be refunded.

SPECIAL ORDER RETURNS

Off-Road Bumpers: Aftermarket bumpers may not be returned, and bumper orders cannot be canceled once they’re processed.

Wheels and Tires: Wheels and tires purchased un-mounted and balanced cannot be returned once they’ve been mounted and balanced.

Mounted & Balanced Wheels and Tires:

Wheels and tires purchased from Keystone 4x4 mounted and balanced can be returned under the following guidelines:

  • Exchanges are charged a 10% handling fee. All shipping charges are the responsibility of the customer.

  • Direct returns will be charged a 25% restocking fee. Return shipping is the responsibility of the customer. 

  • Mounted and Balanced Wheels and Tires that have been used on the road cannot be returned.

In the case of over-sized wheels and tires, it is your responsibility to ensure fitment on your vehicle before installation. While we try to provide as much information about tire fitments with various wheel options and ride heights, manufacturing variances, differences in measured section widths vs. overall widths, ride height variations and anomalies, differences in measured backspacing and wheel width, etc. can cause possible fitment and rubbing issues. Some amount of trimming or other modifications may be required for certain wheel and tire combinations.

Headlight and Taillight Condensation: Manufacturers include pressure relief vents that allow the headlights and taillights to work properly in different climates and altitudes. Some amount of condensation in your aftermarket headlights or taillights may occur due to these vents. Not all condensation-related issues are covered by manufacturer warranties, and condensation-related returns will only be accepted on a case by case basis.

Items Shipped from International Manufacturers: some of our manufacturers and vendors are located in other countries (i.e. Canada, Mexico, etc.). In cases where products from international manufacturers are being returned directly, you will be responsible for return shipping and any applicable duties and taxes that are levied on your shipment.

Procharger Superchargers: ProCharger’s supercharger systems are outside of our standard return policy. ProCharger supercharger systems can be returned new in the box within 15 days with a 15% restocking fee.

Custom Wheels: custom wheels, like those from American Force, cannot be returned or refunded once ordered.


CONDITIONS OF USE:

By visiting or purchasing from keystone4x4.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at any time. Your continued use of the site following any policy revisions constitutes your acceptance of/and agreement with the changes made.